How can we help you?

You give your address, the time slot that suits you and the size of your home. You then choose your cleaning professional from the ones free at that time, and you pay online. She comes at the agreed time.

The price is fixed per visit. It depends on the size of your home — the number of bedrooms and bathrooms — and on the rate of the cleaning professional, which each one sets herself. The prices on the table are the lowest ones available right now.

The length follows the size of your home, from 1 hr 30 for a studio with one bathroom to 8 hrs for 6 bedrooms and 5 bathrooms. Each extra bathroom adds 30 minutes.

Regular upkeep cleaning, the kind you redo every week: kitchen, bathroom, floors, dust. A deep clean or an end-of-tenancy clean does not fall within this.

Yes, cleaning products and equipment are yours to provide, unless otherwise agreed with your cleaning professional.

Cleaning professionals do not work beyond 8pm. Arrival times that would not leave enough time to finish before then are not offered to you: the larger your home, the earlier the last slot of the day starts.

You agree directly with your cleaning professional on how she gets in, whether you are there or not.

Maidy covers the whole canton of Geneva. If your address is not recognised yet, write to us — we extend our area regularly.

Yes — every candidate has an interview with our team, her identity is verified, and we contact former clients or employers to confirm her reliability before approving her profile.

The trial is a single visit, at −10% off the cleaning professional's rate. It starts no subscription: you pay for that visit, and nothing else. If it clicks, you have 30 days after the trial to turn it into a subscription.

Your card is authorised when you book, but nothing is taken until the cleaning professional accepts. If she accepts, the payment goes through. If she declines or does not reply, the authorisation is released and you are charged nothing.

A cleaning professional has 12 hours to reply. After that, the request expires on its own: you get an email, the authorisation on your card is released, and you can book with someone else. A decline works the same way.

The first charge happens on the day the cleaning professional accepts, then monthly on that same date. The amount follows the real number of visits in the month: a month with five visits costs more than a month with four.

Everything is settled online. For a trial, by card or with Apple Pay if your device offers it. Setting up a subscription is by card only. No cash is needed.

Payments are handled by Stripe, which receives your card details directly: Maidy never stores your card number. What we collect and what we do with it is set out in the privacy policy.

Yes. On a subscription, the cleaning professional you chose is the one who comes back, at the same time slot, every week or every other week depending on the plan.

No. The price per visit is locked when you subscribe. If your cleaning professional raises her rate afterwards, your subscription does not move.

From your personal account, on the session concerned. The visit is credited to you in full on your next invoice, at no cost. Three conditions: the session must still be ahead of you, fall within the current month, and match a visit actually scheduled on your subscription — on an every-other-week plan, every other week holds no visit.

You cancel it from your personal account, with no notice and no fee. The period already paid runs to its end: the visits it contains take place as normal, and nothing renews after that.

Yes, at any time. You cancel your current subscription and book a trial with another cleaning professional from the search page.

There is no automatic cancellation for a trial: write to us and we will look at your situation. As long as the cleaning professional has not replied, nothing has been charged.

Report it to us: we handle every absence case by case.

Write to us as soon as you can, describing what happened. We review your complaint, including the cleaning professional's account if needed, and we look for a solution.

You are notified by email and your bank is retried automatically for a few days. If the payment still does not go through, the subscription ends and your cleaning professional stops coming — you and she are both told the same day.

Fill in the form on the "Join us" page. Our team calls you back within 48 hours to continue.

After you apply, our team will contact you for an interview, verify your identity, and reach out to former clients or employers to confirm your experience.

You set your hourly rate, and you receive 100% of what you set. Nothing is held back from it: the Maidy commission is added on top of your rate, and the client is the one who pays it. The price they see is therefore higher than yours, but your rate comes to you in full.

We agree on the payment schedule and method with you during the validation call.

Yes, you manage your availability entirely from your personal account — day by day, hour by hour.

No arrival is offered if the clean cannot finish before 8pm. The larger the home, the earlier the last possible slot of the day starts.

You agree on it directly with them: they let you in, they give you a set of keys, or any other arrangement that suits you both.

You receive an email with the details of the request and two buttons, accept or decline. You can also handle it from your dashboard.

Yes, with no explanation required and no impact on your profile.

You have 12 hours to reply, and a reminder is sent to you a few hours before the deadline. After that, the request expires on its own: the client is told and is not charged, and no penalty applies to your profile.

Yes — rate, areas, description, availability: you manage everything from your personal account, whenever you like.

Nothing. The price of a subscription is locked when the client subscribes. Your new rate only applies to later bookings.

From your dashboard, select the session concerned and report it. The client receives a credit on their next invoice, and you are not penalised.

The visits in the period already paid for take place as normal, then the subscription stops. There is nothing for you to do, and your slot becomes free for someone else.